> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deelrxcrm.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot inventory and audit

> Check failed intake, incorrect counts, or missing movements before submitting another change.

<img src="https://mintcdn.com/wrelikbrands/SwtupNFxAxi1d7UW/images/help-center/diagrams/inventory-save-and-count.png?fit=max&auto=format&n=SwtupNFxAxi1d7UW&q=85&s=f1b73a0d0809d20ab599ea9884122e6a" alt="Inventory troubleshooting checks the business, item, saved movement, and current count before another change." width="1400" height="800" data-path="images/help-center/diagrams/inventory-save-and-count.png" />

## Intake will not save

1. Confirm the business and permission to manage **Inventory**.
2. Select **Product**, enter a positive **Total Cost**, and check the received quantity and displayed unit.
3. Read the validation message. Correct the named field before **Review & Process Intake** and **Confirm Intake**.
4. If you already submitted, check the saved result before trying again.

Do not invent a cost or switch units just to pass validation. The current intake requires a positive cost; ask the owner how to handle goods that do not fit that rule.

## A saved change did not affect the count

Check whether the intake result requires approval. Ask an authorized approver to review it. A request awaiting approval is not proof that Inventory has increased.

For an adjustment, open **Stock history** from **Inventory** and compare the product, action, quantity, reason, and time with the current count. Check recent sales and other changes too. Do not repeat **Add (+)** or **Remove (-)** because a page looks unchanged.

## An adjustment is rejected

On **Adjust inventory**, check **Select Product**, **Action**, **Quantity**, and **Reason**. **Set Quantity To** expects the final count; **Add (+)** and **Remove (-)** expect the amount of change. Use the product's displayed unit and resolve the actual error shown.

## Inventory could not refresh

The page may show previously loaded items after a refresh fails. Check its error message and connection, then use **Refresh** once. Do not treat an old count as a verified current count.

If movement history is unavailable or the result remains uncertain, stop making corrections and ask private support to investigate. Do not change a threshold, supplier label, or count to hide the difference.

## Related articles

* [Help and support](/start/help-and-support)