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What you’ll get out of this. Clear guidelines on how to use DeelRx CRM lawfully and responsibly. Understand what activities are permitted, what’s prohibited, and the consequences of policy violations.

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Purpose and Scope

This Acceptable Use Policy (“AUP”) governs your use of DeelRx CRM and all related services. By using our platform, you agree to comply with this policy and all applicable laws and regulations.
Lawful Business Tool: DeelRx CRM is designed exclusively for legitimate business management and customer relationship management purposes.

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Permitted Uses

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Legitimate Business Activities

DeelRx CRM is designed to support lawful business operations:

Customer Management

  • Managing customer relationships and communications
  • Tracking customer interactions and preferences
  • Maintaining customer contact information
  • Organizing customer data and history

Inventory Management

  • Tracking product inventory and stock levels
  • Managing supplier relationships
  • Recording product information and pricing
  • Monitoring inventory movements and adjustments

Financial Management

  • Recording sales transactions and payments
  • Tracking accounts receivable and payable
  • Managing credit limits and payment terms
  • Generating financial reports and analytics

Business Analytics

  • Analyzing sales performance and trends
  • Generating business reports and insights
  • Tracking key performance indicators
  • Monitoring business growth and metrics
  • Tax-compliant business record keeping
  • Regulatory compliance documentation
  • Audit trail maintenance
  • Legal business communications

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Prohibited Activities

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Zero Tolerance Violations

Immediate Termination: The following activities will result in immediate account termination without refund or data export.

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Controlled Substances and Illegal Drugs

Strictly Prohibited: Any business involving controlled substances, illegal drugs, or substances regulated by the DEA, including but not limited to:
  • Marijuana dispensaries or cannabis businesses
  • Illegal drug sales or distribution
  • Controlled substance manufacturing
  • Any cannabis-related business operations
  • Hemp or CBD businesses (unless fully legal in all jurisdictions)
No Exceptions: This prohibition applies regardless of local or state laws. Federal law takes precedence.

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Illegal Activities

  • Money laundering or financial fraud
  • Tax evasion or fraudulent reporting
  • Ponzi schemes or investment fraud
  • Unlicensed financial services
  • Identity theft or impersonation
  • Harassment, stalking, or threats
  • Doxxing or privacy violations
  • Unauthorized data collection
  • Copyright or trademark infringement
  • Trade secret theft
  • Counterfeit goods or services
  • Unauthorized software distribution

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Platform Abuse

  • Reverse engineering or decompiling software
  • Attempting to extract source code
  • Bypassing security measures
  • Creating unauthorized integrations
  • Creating multiple accounts to circumvent restrictions
  • Sharing account credentials
  • Impersonating other users or businesses
  • Providing false or misleading information
  • Excessive API usage or rate limit violations
  • Spam or unsolicited communications
  • Malicious software distribution
  • Interfering with service operations

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Content and Communication Violations

  • Hate speech or discriminatory language
  • Violence or threats of violence
  • Adult content or explicit material
  • Content promoting illegal activities
  • Bulk unsolicited emails or messages
  • Phishing attempts or social engineering
  • Misleading or deceptive communications
  • Violation of CAN-SPAM or similar laws

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Enforcement Actions

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Violation Response Process

1

Detection

We monitor platform usage through automated systems and user reports to identify potential violations.
2

Investigation

Our team investigates reported violations and gathers evidence of policy breaches.
3

Notification

Users are notified of violations and given an opportunity to respond or correct behavior.
4

Action

Appropriate enforcement action is taken based on the severity and nature of the violation.

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Enforcement Actions

  • First-time minor violations
  • Educational response with policy clarification
  • No service interruption
  • Record kept for future reference
  • Repeated violations or moderate infractions
  • Temporary service suspension (1-30 days)
  • Required corrective action
  • Monitoring upon reinstatement
  • Serious violations or repeated offenses
  • Immediate account termination
  • No refund or data export
  • Permanent ban from service

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Immediate Termination Triggers

No Warning Required: The following violations result in immediate account termination without prior notice.
  • Controlled substance business operations
  • Illegal drug sales or distribution
  • Financial fraud or money laundering
  • Identity theft or impersonation
  • Harassment or threats
  • Malicious software distribution
  • Attempting to compromise system security

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Reporting Violations

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How to Report

If you become aware of policy violations:
  1. Email: [email protected]
  2. Support Chat: https://deelrxcrm.com/support
  3. Include: Specific details, evidence, and account information

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Report Handling

Confidential Reporting: We protect the identity of reporters and investigate all claims thoroughly.
  • All reports are investigated within 24 hours
  • Confidentiality is maintained for reporters
  • Evidence is preserved and documented
  • Appropriate action is taken based on findings

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Appeals Process

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Requesting Review

If you believe enforcement action was taken in error:
  1. Submit Appeal: Email [email protected] within 30 days
  2. Provide Evidence: Include documentation supporting your case
  3. Review Process: Our team reviews the appeal within 7 business days
  4. Decision: Final decision is communicated via email

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Appeal Considerations

  • Misidentification of account or user
  • False positive in automated detection
  • Misunderstanding of policy requirements
  • Technical errors in enforcement
  • Disagreement with policy terms
  • Requests for policy exceptions
  • Appeals after 30-day deadline
  • Insufficient evidence or documentation

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Policy Updates

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Changes to This Policy

  • Material changes will be communicated via email or in-app notification
  • Minor updates will be posted on this page
  • Continued use after changes constitutes acceptance
  • You may terminate your account if you disagree with changes

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Effective Date

This Acceptable Use Policy is effective as of October 2025 and was last updated on October 2025.

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Your Responsibilities

Legal Compliance: You are responsible for ensuring your use of DeelRx CRM complies with all applicable laws and regulations.
  • Comply with local, state, federal, and international laws
  • Maintain appropriate business licenses and permits
  • Follow industry-specific regulations and requirements
  • Respect intellectual property rights
  • Protect customer and employee privacy

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Our Rights

We reserve the right to:
  • Monitor platform usage for policy compliance
  • Investigate suspected violations
  • Take appropriate enforcement action
  • Update this policy as needed
  • Terminate accounts for policy violations

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Contact Information

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Policy Questions

For questions about legal compliance or regulatory requirements, consult with your legal counsel. This policy does not constitute legal advice.
For questions or assistance, please reach our team through the chat at https://deelrxcrm.com/support.