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What you’ll get out of this. Complete understanding of DeelRx CRM’s subscription plans, billing terms, trial period, payment processing, and cancellation policies. Know exactly what you’re paying for and how billing works.

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Subscription Plans

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Available Plans

Solo Plan

Perfect for individual operators
  • Single user access
  • Basic CRM features
  • Customer management
  • Inventory tracking
  • Standard support
  • Monthly or annual billing

Pro Plan

Ideal for growing businesses
  • Multi-user access
  • Advanced CRM features
  • Team collaboration
  • Advanced analytics
  • Priority support
  • API access

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Plan Features Comparison

  • Customer relationship management
  • Basic inventory tracking
  • Payment and credit management
  • Standard reporting
  • Email support
  • Mobile app access
  • All Solo Plan features
  • Multi-user team access
  • Advanced inventory management
  • Custom reporting and analytics
  • API access and integrations
  • Priority support
  • Advanced security features

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Free Trial

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3-Day Trial Period

No Credit Card Required: Start your 3-day free trial without providing payment information.
  • Full access to all plan features
  • No limitations or restrictions
  • Complete CRM functionality
  • Standard support included
  • Data export available
  • 3-day duration from account creation
  • Automatic conversion to paid plan after trial
  • No cancellation required if you don’t want to continue
  • Data retained for 30 days after trial ends
  • Automatic conversion to Solo Plan after trial
  • Upgrade to Pro Plan available anytime
  • Billing begins after trial period
  • Email notification before conversion

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Billing and Payment

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Billing Cycles

  • Billed monthly on the same date as signup
  • Automatic renewal each month
  • Prorated charges for mid-cycle changes
  • 30-day notice for price changes
  • Billed annually with 2 months free
  • Automatic renewal each year
  • Significant cost savings
  • Prorated refunds for early cancellation

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Payment Processing

Stripe Payment Processing

  • Secure payment processing via Stripe
  • PCI DSS Level 1 compliant
  • Support for major credit cards
  • International payment support

Payment Security

  • Bank-grade encryption
  • No storage of payment details
  • Fraud protection and monitoring
  • Secure tokenization

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Accepted Payment Methods

  • Visa, Mastercard, American Express
  • Discover and Diners Club
  • International credit cards
  • Corporate and business cards
  • Apple Pay (where available)
  • Google Pay (where available)
  • PayPal (planned for future release)
  • Bank transfers (enterprise plans)

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Pricing and Fees

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Current Pricing

Pricing Subject to Change: We may update pricing with 30 days advance notice via email.
  • Monthly: $29/month
  • Annual: $290/year (2 months free)
  • Trial: 3 days free, no credit card required
  • Features: Single user, basic CRM functionality
  • Monthly: $79/month
  • Annual: $790/year (2 months free)
  • Trial: 3 days free, no credit card required
  • Features: Multi-user, advanced CRM functionality

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Additional Fees

  • Applicable sales tax based on your location
  • VAT for EU customers
  • GST for Australian customers
  • Tax-inclusive pricing where required by law
  • No additional fees for standard payment methods
  • International transaction fees may apply
  • Currency conversion fees for non-USD payments
  • Bank transfer fees for enterprise plans

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Plan Changes and Upgrades

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Upgrading Your Plan

1

Choose New Plan

Select your desired plan from the billing settings.
2

Immediate Access

Gain immediate access to new features and capabilities.
3

Prorated Billing

Pay the prorated difference for the remaining billing period.
4

Next Billing Cycle

Full plan price applies to the next billing cycle.

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Downgrading Your Plan

  • Downgrade takes effect at the next billing cycle
  • Immediate access to current plan features maintained
  • No refunds for unused features
  • Data export available for removed features
  • Some data may not be accessible on lower plans
  • Feature limitations apply immediately
  • Team members may lose access
  • API access may be restricted

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Cancellation and Refunds

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Cancellation Process

  • Access billing settings in your account
  • Click “Cancel Subscription”
  • Confirm cancellation
  • Receive email confirmation
  • Cancellation takes effect at the end of current billing period
  • Service continues until billing period ends
  • No immediate service interruption
  • Data export available for 30 days

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Refund Policy

Refund Policy: Refunds are generally not provided for subscription services, with limited exceptions.
  • Technical issues preventing service use
  • Billing errors on our part
  • Duplicate charges
  • Service not as described
  • Contact support within 30 days of charge
  • Provide detailed explanation of issue
  • Investigation and resolution within 5 business days
  • Refund processed to original payment method
  • Change of mind or business needs
  • Non-use of service
  • Feature limitations
  • User error or misunderstanding

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Annual Plan Refunds

  • Annual plans cancelled mid-cycle receive prorated refunds
  • Refund amount based on unused months
  • Processing fee may apply
  • Refund processed within 10 business days
  • Total annual fee divided by 12 months
  • Unused months multiplied by monthly rate
  • Processing fees deducted if applicable
  • Final refund amount provided before processing

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Service Suspension

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Automatic Suspension

Payment Failure: Service may be suspended for failed payments or expired payment methods.
  • 3-day grace period for failed payments
  • Email notifications sent daily
  • Service suspended after grace period
  • Data retained for 30 days
  • Immediate suspension for terms violations
  • No grace period for policy violations
  • Data export not available
  • Permanent termination possible

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Suspension Process

1

Notification

Email notification of impending suspension.
2

Grace Period

3-day grace period to resolve payment issues.
3

Suspension

Service suspended if issues not resolved.
4

Reactivation

Service restored upon payment or issue resolution.

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Reactivation

  • Update payment method in billing settings
  • Service restored within 24 hours
  • No data loss during suspension
  • Full functionality restored
  • Data retained for 30 days after suspension
  • Full data recovery upon reactivation
  • No additional charges for reactivation
  • Seamless service restoration

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Billing Disputes

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Dispute Resolution

  • Review billing records and account activity
  • Verify payment processing details
  • Check for technical issues or errors
  • Provide detailed explanation of findings
  • Correct billing errors immediately
  • Process refunds when appropriate
  • Provide account credits for service issues
  • Update billing records as needed

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Chargeback Policy

Chargeback Consequences: Unauthorized chargebacks may result in account termination and collection efforts.
  • Contact us before initiating chargebacks
  • We work to resolve billing disputes amicably
  • Chargebacks may result in account suspension
  • Legal action may be taken for fraudulent chargebacks

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International Billing

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Currency and Localization

  • Primary pricing in USD
  • Local currency pricing for major markets
  • Automatic currency conversion
  • Exchange rate fluctuations may apply
  • EU: EUR pricing with VAT included
  • UK: GBP pricing with VAT included
  • Australia: AUD pricing with GST included
  • Other regions: USD pricing with local taxes

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Tax Compliance

Sales Tax

  • Automatic tax calculation based on location
  • Compliance with local tax regulations
  • Tax-inclusive pricing where required
  • Tax-exempt status for qualifying organizations

VAT/GST

  • EU VAT compliance and reporting
  • Australian GST compliance
  • Canadian GST/HST compliance
  • Other regional tax requirements

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Contact Information

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Billing Support

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Payment Questions

For questions or assistance, please reach our team through the chat at https://deelrxcrm.com/support.