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Delivery Management That Actually Delivers

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What you’ll get out of this

  • Real-time tracking that actually shows where your stuff is
  • Smart carrier selection that picks the best option, not the cheapest
  • Customer notifications that keep them happy instead of calling you
  • Delivery confirmation that proves stuff actually arrived
Stop playing “where’s my package” with customers. Track deliveries like a pro and keep everyone happy.

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Delivery Operations

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Shipment Creation

  • Automated Processing: Auto-generate shipments from orders
  • Carrier Selection: Smart carrier selection based on rules
  • Label Generation: Integrated shipping label creation
  • Tracking Assignment: Automatic tracking number assignment

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Carrier Integration

  • Major Carriers: UPS, FedEx, USPS, DHL integration
  • Regional Carriers: Local and specialized carrier support
  • International: Global shipping and customs management
  • Same-Day Delivery: Local courier and same-day services

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Tracking & Updates

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Real-time Tracking

// Create a delivery
const delivery = await crm.deliveries.create({
  orderId: "order_123",
  carrier: "ups",
  serviceType: "ground",
  trackingNumber: "1Z999AA1234567890",
  estimatedDelivery: "2024-01-15",
  shippingAddress: {
    name: "John Doe",
    street: "123 Main St",
    city: "Anytown",
    state: "CA",
    zip: "12345"
  }
});

// Get delivery status
const status = await crm.deliveries.getStatus("delivery_456");

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Status Updates

  • Real-time Events: Live tracking event processing
  • Customer Notifications: Automated delivery updates
  • Exception Handling: Delivery issue management
  • Proof of Delivery: Digital delivery confirmation

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Delivery Analytics

  • Performance Metrics: On-time delivery rates
  • Cost Analysis: Shipping cost optimization
  • Customer Satisfaction: Delivery experience tracking
  • Carrier Performance: Carrier comparison and selection

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Advanced Features

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Route Optimization

  • Multi-stop Delivery: Optimized delivery routes
  • Time Windows: Scheduled delivery appointments
  • Driver Management: Delivery team coordination
  • Real-time Adjustments: Dynamic route optimization

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Delivery Experience

  • Customer Portal: Self-service tracking interface
  • SMS Updates: Text message delivery notifications
  • Email Notifications: Professional delivery communications
  • Delivery Instructions: Special handling requirements

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International Shipping

  • Customs Documentation: Automated customs forms
  • Duty Calculation: Import duty and tax estimation
  • Restricted Items: Prohibited item screening
  • Documentation: Commercial invoices and certificates
For detailed API documentation, see our API Reference section.