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Privacy Aliases

DeelRxCRM offers optional privacy aliases powered by SimpleLogin to help protect your email address while using our platform.

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What are Privacy Aliases?

Privacy aliases are temporary email addresses that forward messages to your real email address. This allows you to:

• Protect your primary email from being directly associated with your DeelRxCRM account
• Maintain privacy in business communications
• Control email forwarding by disabling aliases when needed
• Reduce spam by using unique addresses for different services

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Using Privacy Aliases

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During Signup

When creating your DeelRxCRM account:

1. Navigate to the signup page
2. Look for the “Generate Private Alias” button below the email field
3. Click to automatically create a privacy alias
4. The generated alias will fill your email field
5. Complete signup as normal

Alternative: You can still use your regular email address by typing it directly into the email field.

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Managing Your Aliases

After signup, manage your aliases in Settings → Account:

• View active aliases with delivery status
• Monitor alias health and bounce rates
• Disable unwanted aliases
• See creation dates and usage notes

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Important Limitations

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How It Works

1. Alias Creation: When you request an alias, we create one through SimpleLogin
2. Email Forwarding: Messages sent to your alias automatically forward to your real email
3. Health Monitoring: We monitor alias delivery and alert you to issues
4. Automatic Protection: Aliases with repeated delivery failures are automatically disabled

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Delivery Status Indicators

Your aliases show different status indicators:

• 🟢 OK: Alias is working normally
• 🟡 Warning: Some delivery issues detected
• 🔴 Error: Significant delivery problems
• ⚫ Disabled: Alias has been deactivated

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Troubleshooting

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Alias Creation Fails

If you can’t generate an alias during signup:

• Use your regular email address instead
• Try again later - the service may be temporarily unavailable
• Contact support if the issue persists

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Not Receiving Emails

If emails aren’t reaching you through your alias:

1. Check your spam folder
2. Verify your alias is still active in Settings
3. Ensure your real email address is working
4. Contact support for assistance

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Alias Automatically Disabled

If your alias is automatically disabled:

• This happens after repeated delivery failures
• Check your email account for capacity or filtering issues
• Consider switching to your regular email address
• Re-enable through Settings once issues are resolved

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Privacy & Security

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What We Store

• The alias email address
• Connection to your account
• Delivery status and health metrics
• Creation date and notes

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What We Don’t Store

• Your real email address (beyond login purposes)
• Message content passing through aliases
• Personal communications or metadata

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Data Protection

• All alias data is encrypted in transit and at rest
• Access is limited to your account and authorized administrators
• Data is retained only as long as necessary for service operation
• You can request alias deletion at any time

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Best Practices

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When to Use Aliases

• New service signups where you want privacy
• Business communications that may generate marketing emails
• Trial accounts or temporary usage
• Situations where you want to control future communications

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When to Use Regular Email

• Critical business communications where delivery is essential
• Account recovery purposes (we recommend keeping a regular email as backup)
• High-volume communications where forwarding delays matter
• Long-term accounts where you need guaranteed access

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Support

Need help with privacy aliases?

• Settings Issues: Check Settings → Account for alias management
• Delivery Problems: Verify your real email is working and has capacity
• Technical Issues: Contact our support team with specific error messages
• Feature Requests: Let us know how we can improve the alias experience