What you’ll get out of this
- Live chat support available 24/7 for immediate assistance
- Direct access to our team for technical questions and guidance
- Fast response times for urgent issues and questions
- Comprehensive help for setup, configuration, and troubleshooting
Chat Support System
All support starts in chat - Any messages sent via email or as replies to transactional emails will not be read. Please use the chat widget for all support requests.
How to Get Support
1
Look for the Chat Widget
You’ll see a chat widget in the bottom right corner of every page on our documentation site.
2
Click to Start Chat
Click on the chat widget to open the support chat interface.
3
Describe Your Issue
Provide details about your question or problem you’re experiencing.
4
Get Real-Time Help
Our support team will respond directly in the chat to help you resolve your issue.
What We Can Help With
Setup & Configuration
- Initial account setup and onboarding
- Team member invitations and permissions
- Integration with payment processors
- Mobile app configuration
Technical Issues
- Login and authentication problems
- Data sync issues
- Performance optimization
- Browser compatibility
Feature Questions
- How to use specific CRM features
- Best practices for customer management
- Inventory tracking and management
- Credit and payment processing
Troubleshooting
- Error messages and warnings
- Data import/export issues
- Mobile app problems
- Integration failures
Support Hours
- Live Chat: 24/7 availability
- Response Time: Typically within 1-2 hours during business hours
- Emergency Support: Available for critical issues affecting your business operations
Before You Contact Support
- Account details: Your organization name and user email
- Issue description: What you were trying to do when the problem occurred
- Error messages: Any error messages or warnings you received
- Steps to reproduce: If applicable, the steps that led to the issue
- Browser/device: What browser or device you’re using
Alternative Resources
If you prefer to find answers yourself, check out these resources:Documentation
Comprehensive guides and tutorials
FAQ
Frequently asked questions and answers
API Reference
Technical documentation for developers
Community
Join our community for peer support
Privacy & Security
All chat conversations are encrypted and secure. We never share your information with third parties, and all support interactions are confidential.