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If an intelligence card won’t load, displays an error, or makes a suggestion that sounds completely off the wall, don’t worry. Here is how to troubleshoot smart suggestions without messing up your actual store records.

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1. Analysis fails or the card won’t load

  1. Check Beta Access: Make sure your business has approved beta access to intelligence features.
  2. Check Your Connection: Real-time sales analysis requires a stable internet connection. If your network temporarily dropped, refresh the page once.
  3. Never Fake Sales to Force Suggestions: Do not ring up practice sales or alter product costs just to try to trigger an AI insight! Faking transactions will corrupt your real store margins and tax records.

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2. A suggestion doesn’t match your store’s reality

  • If a suggestion recommends reordering an item that you intentionally discontinued, simply ignore the suggestion. The system analyzes raw velocity numbers, but only you know your store’s seasonal plans and supplier relationships.
  • Always trust your physical shelf count and actual Sales history over any automated suggestion.

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3. Register and checkout are completely separate

Rest easy: if the intelligence service is ever offline or slow to respond, your cash registers, barcode scanners, and checkout workflows continue operating at 100% full speed! An issue with background analysis never stops you from ringing up customers.