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Before you start

These steps cover the web beta and require access to sales records. Confirm the business before opening or changing an order. Illustrative Orders and Receipts page showing fictional Sale Details. Illustrative screen with fictional data.

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Find a sale

  1. Open Orders & Receipts.
  2. Under Recent Orders, use Search by ID or payment… to narrow the loaded list by ID, payment method, or order status.
  3. Open the matching order and check Sale Details.
  4. Compare its date, status, Payment Method, customer, quantities, prices, and total with the transaction you are reviewing.
The recent list loads up to 50 orders. It does not provide the date, staff, amount, or customer filters described in older guides. If an older order is missing, ask private support to locate it rather than creating it again.

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Review an authorized correction

Sale Details can show Assign Customer or Change Customer. Credit-sale reassignment requires manager or owner review. A manager may also see payment-record editing controls. Use these only to correct a verified record under your business’s process. Editing a payment method does not collect, refund, or transfer money. Do not turn a payment-label edit into an unverified balance correction.

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Check a receipt

PRINT, SMS, and NONE at checkout record a receipt preference. A saved sale or selected preference does not prove that a printer or message service delivered a receipt. The current Sale Details page does not provide a verified universal reprint, email, or refund procedure. Follow your approved receipt and refund process and ask private support if you need to check a delivery or correction. Do not repeat a sale to produce another receipt.

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What happens next

Keep the original sale and payment evidence while an unexplained difference is reviewed. Store any exported records privately.